Patient Experience Representative - Internal Medicine (Full-Time)

The Iowa Clinic, P.C.•Des Moines, IA

30d•Onsite

About The Position

Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion, and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you've got what it takes to join our TIC team? Keep reading… A day in the life… Wondering what a day in the life of a Patient Experience Representative in our Internal Medicine at The Iowa Clinic might look like? Arrive at work in the morning - no night shifts here! Represents the clinic by providing advanced-level patient services primarily at our Downtown location with additional coverage as needed at our other Primary Care locations. Provide patients with detailed customer service with registration as a direct contact and resource to patients, and will manage the flow of clinical scheduling, registration, patient materials, and communicating delays or changes. This position will also serve as a resource for registration, scheduling, and clinical staff. Strives to create The Iowa Clinic Experience with each interaction. Leave in the evening - hooray for working standard clinic hours!

Requirements

High School diploma or equivalent required.
Medical Experience in a medical office setting is preferred.
Highly motivated to work in a healthcare setting.

Nice To Haves

You love exceeding people's expectations.
You enjoy having fun where you work
Finding meaningful connections is what you live for

Responsibilities

Represents the clinic by providing advanced-level patient services primarily at our Downtown location with additional coverage as needed at our other Primary Care locations.
Provide patients with detailed customer service with registration as a direct contact and resource to patients, and will manage the flow of clinical scheduling, registration, patient materials, and communicating delays or changes.
This position will also serve as a resource for registration, scheduling, and clinical staff.
Strives to create The Iowa Clinic Experience with each interaction.

Benefits

One of the best 401(k) programs in central Iowa, including employer match and profit sharing
Employee incentives to share in the Clinic's success
Generous PTO accruals and paid holidays.
Health, dental, and vision insurance
Quarterly volunteer opportunities through a variety of local nonprofits
Training and development programs
Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
Monthly departmental celebrations, jeans days, and clinic-wide competitions
Employee rewards and recognition program
Health and wellness program with up to $350/year in incentives
Employee feedback surveys
All employee meetings, team huddles, and transparent communication