Patient Experience Representative - Complex Care Service

Children's Hospital Boston•Boston, MA

40d

About The Position

The Division of General Pediatrics strives to provide high quality of care across the continuum to over 4,000 children with medical complexity. Complex Care Service patients with lifelong, life-limiting complex chronic conditions that affect the function of multiple organ systems. CCS patients often rely on multiple medications and medical equipment and supplies to optimize their health. Many CCS patients require large health care teams to meet their health care needs. Learn more about the Complex Care Service here.

Requirements

A high school diploma/GED
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Responsibilities

Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisors
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed