Patient Experience Representative-General Surgery (Full-Time)

The Iowa Clinic • Des Moines, IA

7d

About The Position

Wondering what a day in the life of a Patient Experience Representative at The Iowa Clinic might look like?
Arrive at work in the morning - no night shifts here!
Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
This position will also serve as a resource to registration, scheduling and clinical staff.
Strives to create The Iowa Clinic Experience with each interaction.
Leave in the evening – hooray for working standard clinic hours!

Requirements

• High School diploma or equivalent required.
• Medical Experience in a medical office setting preferred.
• Highly motivated to work in a healthcare setting.

Nice To Haves

• You love exceeding people’s expectations.
• You enjoy having fun where you work
• Finding meaningful connections is what you live for

Responsibilities

• providing advanced level patient services regarding registration
• direct contact and resource to patient
• manage the flow of clinical scheduling, registration, patient materials
• communicating delays or changes
• serve as a resource to registration, scheduling and clinical staff
• Strives to create The Iowa Clinic Experience with each interaction

Benefits

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals and paid holidays.
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, jeans days and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED