PATIENT EXPERIENCE REPRESENTATIVE
John Hopkins Medicine Center Corporate Security•Baltimore, MD
409d
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About The Position
The Patient Experience Representative (PER) at Johns Hopkins Bayview Medical Center plays a crucial role in enhancing patient and family-centered care by ensuring a five-star patient experience. This position involves proactive engagement with patients, families, and staff in the Emergency Department and inpatient units, addressing concerns, complaints, and needs while facilitating communication and service recovery measures. The PER acts as a liaison between patients and healthcare providers, ensuring comfort and satisfaction throughout the patient's journey from admission to discharge.
