Patient Experience Representative I- Cardiology Clinic
About The Position
Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.
Requirements
- High school diploma or GED required.
- Previous customer service or administrative experience preferred
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- Ability to work with diverse internal and external constituencies
Nice To Haves
- Bachelor's degree preferred
Responsibilities
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
- Maintaining personal calendars for physician/supervisor
- Scheduling meetings, programs and events
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement
- Assisting in implementing change in internal systems and procedures
Benefits
- flexible schedules
- affordable health, vision and dental insurance
- child care and student loan subsidies
- generous levels of time off
- 403(b) Retirement Savings plan
- Pension
- Tuition and certain License and Certification Reimbursement
- cell phone plan discounts
- discounted rates on T-passes
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
