Patient Experience Representative I

Boston Children's Hospital • Brookline, MA

233d

About The Position

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. This Patient Experience Representative I is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations. Collaborating with referring providers and practices. Obtaining required authorizations to compile patient and staff schedules. Check In / Check Out: Monitoring daily schedule and coordinating flow with clinicians/supervisor. Reconciling payments and preparing deposits, providing record of transactions in Hospital systems. Facilitating and directing communication with Financial Counseling. Administrative: Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services. Providing routine clerical support as needed. Delivering/picking up surveys or forms with patients/families.

Requirements

• A high school level of education, Bachelor's Degree preferred
• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Responsibilities

• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Monitoring daily schedule and coordinating flow with clinicians/supervisor
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling
• Recording and forwarding messages, triaging call for urgent information or services
• Initiating call for emergency services
• Providing routine clerical support as needed
• Delivering/picking up surveys or forms with patients/families

Benefits

• Flexible schedules
• Affordable health, vision and dental insurance
• Child care and student loan subsidies
• Generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• Cell phone plan discounts
• Discounted rates on T-passes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED