Patient Experience Rep, PRN

Piedmont Healthcare•Athens, GA

About The Position

Experience the advantages of real career change Join Piedmont to move your career in the right direction. Stay for the diverse teams you’ll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You’ll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Requirements

H.S. Diploma or General Education Degree (GED) Required
1 year of experience in customer service, preferably in a healthcare environment Required
Experience working with complex customer service situations Preferred

Nice To Haves

Associate’s Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred

Responsibilities

Serves as a liaison between the organization, patients, and patients' relatives.
Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members.
Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.