Patient experience rep Per diem

Capital Health • Pennington, NJ

409d

About The Position

The Patient Experience Representative at Capital Health is responsible for ensuring that patient inquiries and requests are handled in a friendly and responsive manner. This role involves anticipating the needs of patients, guests, and visitors, providing comfort and emotional support, and maintaining a welcoming environment. The representative will also perform clerical duties, assist with wayfinding, and collaborate with security personnel to ensure safety and hospitality within the facilities.

Requirements

• High school diploma or GED.
• One year of previous experience in a similar role.

Responsibilities

• Ensure inquiries and requests are addressed in a friendly and responsive manner.
• Anticipate the needs of patients, guests, and visitors to ensure their satisfaction.
• Demonstrate knowledge of department locations and direct guests using facility maps or other aids.
• Respond immediately to guest inquiries and provide comfort and emotional support as needed.
• Survey lobby and surrounding areas to ensure they are inviting and assist visitors as they enter.
• Utilize service recovery skills in problem-solving situations.
• Promptly and courteously answer phones and provide clerical and administrative services as needed.
• Collaborate with security personnel to provide a hospitable and safe environment.
• Perform temperature screenings on individuals entering Capital Health facilities as needed.
• Maintain a neat and orderly front desk for a positive first impression.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED