Patient Experience Navigator, Internal Medicine

Mass General Brigham•Watertown, MA

2d•$17 - $25•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. iCare provides a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locations across the state and region. Our Watertown site (located 1 Mt Auburn St. Watertown, MA) is a focused practice, providing Internal Medicine and Behavioral Health services to patients! We are seeking a full-time, 40 hour Patient Experience Navigator to support the practice Monday through Friday 8:45am-5:15pm. As a hybrid opportunity, the position entails onsite coverage and remote coverage. While onsite, responsibilities will include a blend of check-in/check-out, phones (mostly outbound calls), and administrative support. There are rare instances when the onsite days will be in Burlington during times of fluctuating staffing shortages (for cross-coverage purposes). On the remote days, the Navigator will support back office administrative operations for multiple iCare sites including but not limited to Burlington, and Watertown. Job Summary Specializes in providing routine administrative and secretarial support as directed and under moderate supervision, for an individual, group, or department. Responsibilities may include coordination and scheduling, supplies and equipment ordering, meeting minutes, correspondence, Answer and transfer phone calls, prepare spreadsheets and presentations. Manage schedules, coordinate travel, conference calls, payroll and transcription. This is an intermediate-level support role.

Requirements

High School Diploma or Equivalent required or Trade/Technical/Vocational Diploma Related Field of Study preferred
administrative Assistant or Secretarial Experience 2-3 years required

Nice To Haves

Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught so we are happy to teach and train

Responsibilities

Prepare reports, meeting minutes and correspondence.
Create and edit documents, spreadsheets and presentations.
Manage schedules, arrange appointments and itineraries.
Coordinate meetings, travel, conference calls, and complete expense reports.
Answer and transfer phone calls.
May perform transcription and proofread and edit literature, prepare applications for department.
Remain knowledgeable of business unit policies.
May make contacts of a sensitive, complex, and confidential nature.
Completes routine tasks under moderate supervision.
Performs other duties as assigned
Complies with all policies and standards