PATIENT EXPERIENCE MANAGER

Saint Joseph Health • Bangor, ME

312d • $19

About The Position

The Patient Experience Manager is responsible for leading and implementing the patient experience program at St. Joseph Healthcare. This position works closely with the VP of Patient Care Services, Director of Quality, and clinical leaders to ensure the consistent delivery of a mission-driven, patient-centered experience. The Manager will focus on rounding, patient feedback, and continuous improvement to enhance the patient experience across the organization. The patient experience manager identifies organizational opportunities to provide positive experiences and orchestrates the implementation of the St Joseph's Hospital Experience Model to ensure that everyone delivers a consistent, mission-inspired experience.

Requirements

• Bachelor's Degree preferred.
• 3-5 years of experience.
• Certification in Patient Experience within 2 years of hire.

Responsibilities

• Lead and implement the patient experience program.
• Work closely with the VP of Patient Care Services and Director of Quality.
• Ensure consistent delivery of a mission-driven, patient-centered experience.
• Focus on rounding, patient feedback, and continuous improvement.
• Identify organizational opportunities to enhance patient experiences.
• Orchestrate the implementation of the St Joseph's Hospital Experience Model.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree