Adventist Health-posted 3 months ago
Full-time • Mid Level
Tampa, FL
5,001-10,000 employees

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

  • Responsible for developing strategies to drive outcomes and accountability that will increase patient satisfaction.
  • Collaborates with leaders, physicians, staff, and vendors to ensure a mission-driven and safe experience for patients, their families, guests, and team members.
  • Provides support and consultation for developing department-specific patient surveys.
  • Identifies trends in complaints and refers quality of care and safety issues to appropriate leadership.
  • Trains staff on Patient Experience to ensure consistent and high-quality service.
  • Facilitates strategic and operational changes to improve patient experience.
  • Collaborates with leadership to drive decision-making, and establish long-term goals.
  • Translates key strategic priorities into comprehensive plans and operational processes.
  • Bachelor's Required
  • 5+ Work Experience Required
  • Proficiency in Word, Excel, database management and trending reports required.
  • Registered Nurse (RN) Preferred
  • Benefits from Day One
  • Paid Days Off from Day One
  • Student Loan Repayment Program
  • Career Development
  • Whole Person Wellbeing Resources
  • Mental Health Resources and Support
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