Patient Experience Manager – Registered Nurse (Hospital Administration)
About The Position
We are hiring an experienced Patient Experience Manager (RN) for one of our clients in the healthcare sector. This role focuses on fostering a culture of patient-centered care and enhancing the overall patient and family experience within a licensed 122-bed hospital accredited by the Joint Commission. The hospital is the region’s only designated Trauma Center and county-recognized Paramedic Base Station. As the Performance Improvement / Patient Experience RN Manager, you will translate insights from patient feedback into measurable actions and behavioral improvements. You will work cross-functionally to drive continuous improvement in quality, safety, and satisfaction.
Requirements
- Registered Nurse with a valid California RN License
- Bachelor’s degree in a related field
- Minimum 3 years of clinical experience in an acute care setting
- Minimum 1 year of experience in quality or performance improvement, including data analysis and management
Nice To Haves
- Experience in patient advocacy or complaint/grievance management
- Master’s degree in a related field
- CPXP (Certified Patient Experience Professional)
- CPHQ (Certified Professional in Healthcare Quality)
Responsibilities
- Lead initiatives to improve patient and family experiences
- Analyze data and feedback to identify areas for improvement
- Collaborate with leadership and clinical teams to develop action plans
- Manage and resolve patient advocacy issues, complaints, and grievances
- Drive performance improvement and quality management processes
- Ensure compliance with hospital standards and regulatory requirements
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What This Job Offers
Job Type
Full-time
Career Level
Manager
