Sodexo-posted 3 months ago
Full-time • Mid Level
Allentown, PA
Food Services and Drinking Places

Join a team where your leadership, data expertise, and passion for patient satisfaction can make a measurable impact every day. Sodexo is seeking a Patient Experience Manager 4 to support our partnership with Lehigh Valley Health - Cedar Crest in Allentown, PA. This on-site, client-facing role plays a key part in driving patient satisfaction across the Lehigh Valley Health Network. This position is based at Cedar Crest but will require frequent travel across 12 hospital locations to provide support where it is needed most. The Patient Experience Manager will not have direct reports but will collaborate closely with site teams to elevate the patient experience. At Sodexo, we are committed to improving the quality of life for patients, families, and communities. In this role, you'll have the opportunity to directly shape the patient experience across a large and respected healthcare system.

  • Serve as the primary network resource to drive patient satisfaction and improve the overall patient experience.
  • Attend client meetings to present on patient satisfaction, analyze Press Ganey results, and help tell the 'patient experience story.'
  • Translate data insights into action plans — guiding site teams on areas of focus and rallying efforts to strengthen patient-centered service.
  • Use data analytics and PowerPoint presentations to clearly communicate results, trends, and recommendations.
  • Support teams across multiple hospitals, with flexibility to shift focus to the areas of greatest need.
  • Maintain a professional, positive, and engaging presence while working with both clients and internal teams.
  • Participate in occasional evening or weekend activities if requested.
  • Strong background in patient experience management, healthcare operations, or hospitality leadership.
  • Excellent presentation and communication skills, with proven ability to speak confidently to clients and leadership teams.
  • Data-driven mindset: ability to pull, analyze, and format data to create actionable insights.
  • High level of professionalism, engagement, and the ability to inspire others around the patient experience mission.
  • Willingness to travel frequently across a regional hospital network.
  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement
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