PATIENT EXPERIENCE LIAISON (NON-RN)
About The Position
The Patient Experience Liaison investigates, resolves, documents, and reports organization-specific patient and visitor complaints and concerns to leadership and staff. Collaborates with departmental leaders in to ensure resolution of concerns presented by patients, families, visitors, or other representatives of the patient. Actively participates in the development and implementation of customer service and patient relations initiatives related to the facility’s mission and goals. The Patient Experience Liaison will fulfill the requirements of the facility Patient Advocate under guidance from the department director, accountable for compliance with all pertinent accrediting agency standards, and local, state, and federal regulations.
Requirements
- High School Graduate or GED required.
- Minimum of one year of customer service or patient interaction experience in behavioral health hospital or clinic setting.
Responsibilities
- Investigates, resolves, documents, and reports organization-specific patient and visitor complaints and concerns to leadership and staff.
- Collaborates with departmental leaders in to ensure resolution of concerns presented by patients, families, visitors, or other representatives of the patient.
- Actively participates in the development and implementation of customer service and patient relations initiatives related to the facility’s mission and goals.
- Fulfill the requirements of the facility Patient Advocate under guidance from the department director, accountable for compliance with all pertinent accrediting agency standards, and local, state, and federal regulations.
Benefits
- Challenging and rewarding work environment
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
- Career development opportunities within UHS and its 300+ Subsidiaries!.C., Puerto Rico and the United Kingdom.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
