Patient Experience Expert I

CAN Community Health Inc. • Clearwater, FL

1h • $21 - $24

About The Position

CAN Community Health is now hiring a Patient Experience Expert I
Schedule: Full-Time | Day Shift | Monday-Thursday 8:00 am - 6:00 pm Friday 8:30 am - 12:30 pm
Extended Hours Schedule (bi-monthly rotating schedule): Weekday 10 am - 8:00 pm; Weekend 8:30 am - 12:30 pm
Pay Rate: $21.25 - $24.43 hourly based on experience

Are you passionate about patient care and ready to make a difference every day? We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values.

We have received recognition for more than six (6) years NPT's Best Non-Profit to Work for Award.

Why You’ll Love It Here
Competitive pay
Generous paid PTO and Sick time
11 Paid Company Holidays
Paid training and certification support
Health, dental, vision, with generous company contribution, paid life and disability plans & retirement plan with generous match of up to 8% of your contribution additional match of 1%.
Tuition Reimbursement Plan
Other voluntary plans are available to support you and your family
Career growth opportunities in a supportive environment
What You’ll Do
The Patient Experience Expert I (Front Desk Receptionist) is to provide a welcoming first point of contact and ensure accurate patient registration, scheduling, and communication so that patients experience timely, respectful and coordinated access to care.
Represent CAN Community Health’s mission, vision, and values in all interactions
Provide professional, confidential assistance to patients
Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
Verify and updated patient insurance information and eligibility during check-in
Accurately explaining billing policies, insurance coverage and patient financial responsibilities.
Ensures compliance with federal and state billing regulations and clinic policies, especially related to CAN’s mission.
Collaborate with Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
Respond to patient inquiries regarding billing, insurance and payment in a timely manner.
Assist with other front desk duties including answering phones and managing patient paperwork.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• High School Diploma or equivalent required
• Minimum of one year experience in a medical office or front office setting
• Knowledge of electronic medical records systems preferred
• Must be able to operate a motor vehicle and have valid insurance and driver’s license.
• Must be able to pass a Level I and Level II Background check as required. https://info.flclearinghouse.com/

Nice To Haves

• Knowledge of electronic medical records systems preferred

Responsibilities

• Provide a welcoming first point of contact and ensure accurate patient registration, scheduling, and communication so that patients experience timely, respectful and coordinated access to care.
• Represent CAN Community Health’s mission, vision, and values in all interactions
• Provide professional, confidential assistance to patients
• Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
• Verify and updated patient insurance information and eligibility during check-in
• Accurately explaining billing policies, insurance coverage and patient financial responsibilities.
• Ensures compliance with federal and state billing regulations and clinic policies, especially related to CAN’s mission.
• Collaborate with Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
• Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
• Respond to patient inquiries regarding billing, insurance and payment in a timely manner.
• Assist with other front desk duties including answering phones and managing patient paperwork.

Benefits

• Competitive pay
• Generous paid PTO and Sick time
• 11 Paid Company Holidays
• Paid training and certification support
• Health, dental, vision, with generous company contribution, paid life and disability plans & retirement plan with generous match of up to 8% of your contribution additional match of 1%.
• Tuition Reimbursement Plan
• Other voluntary plans are available to support you and your family
• Career growth opportunities in a supportive environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees