Patient Experience - Customer Relations Partner

GRMC Human Resources Department • Dededo, GU

97d

About The Position

Serves on the front line of patient and visitor interactions at the front desk in GRMC’s main lobby and coordinates the day-to-day operations of the Customer Relations Department. Provides assistance for patients, visitors and GRMC team members by performing various administrative roles including issuing visitor badges, logging in visitors, screening visitors based upon patient requests, answering questions, providing information, explaining policies, addressing concerns, and directing patients and visitors to the proper individual or location using verification data through GRMC’s Electronic Health Record (EHR) known as AllScripts. Assists in coordinating and administering hospital tours. Other duties may be assigned.

Requirements

• High School Diploma or equivalent education/experience.
• Two to three years' experience in a service industry, preferably in a healthcare setting.
• Demonstrated effective communication skills.

Nice To Haves

• Experience in a healthcare setting.

Responsibilities

• Serve as the first point of contact for patients and visitors at the front desk.
• Coordinate day-to-day operations of the Customer Relations Department.
• Issue visitor badges and log in visitors.
• Screen visitors based on patient requests.
• Answer questions and provide information to patients and visitors.
• Explain hospital policies and address concerns.
• Direct patients and visitors to the appropriate individual or location.
• Assist in coordinating and administering hospital tours.

What This Job Offers

• Education Level: High school or GED