Patient Experience Coordinator - 5-star customer service - full benefits, no weekends

Eye Care Partners Career•Norfolk, VA

About The Position

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com . The primary goal of this position is to ensure patients have a pleasant experience. The patient coordinator accommodates patient’s requests within the guidelines of Virginia Eye Consultants Service Manual. THIS POSITION REGULARLY TRAVELS BETWEEN OUR NORFOLK AND HAMPTON LOCATIONS. Reliable transportation is required. Travel is paid in mileage and hourly rate. Manage the flow of our clinic, safeguarding any patient’s needs/concerns of their visit. Communicate with Clinic Manager/Team leads of delays which may inconvenience our patients. Further keep the communications open to our patients of these delays. Facilitate any items needing assistance with scheduled appointments/ miscommunication of same/anything out of the normal flow of the day needing approvals. Resolutions on any patient issue relating to appointments, timeframes, communications with any and all staff and departments. Receive all guests and minimize any interruptions which may delay our doctors from seeing their patients. Spearhead, along with Director of Patient Experience, Virginia Eye Consultant’s Concierge Service, which provides our high-quality care with a personalized amenity for those patients with time frame demands. Coordinate events with our CEO and Director of Patient Experience, internally and within the community, for the advancement of our practice and serving our patient base. Keeping all satellite locations stocked with supplies/brochures and overseeing the inventory of same. Travel to all our satellite locations ensuring our 5-star culture is being vigorously observed, while assisting with decisions/issues which may arise from daily operations within our satellites. Assisting both staff and patients with transportation, hotels, hearing impaired appointments and communications with our Surgery Department, ASC and Administrative Assistants for our VEC partners. This position oversees all staff properly greeting patients upon arrival, anticipating our patient’s needs while with us, providing a fond farewell upon their departure…along with training, by example, the same.

Requirements

Reliable transportation that would allow employee to go to multiple work locations with minimal notice
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Ability to interact with all levels of employees in a courteous, professional manner at all times
High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Ability to work weekends when applicable

Responsibilities

Manage the flow of our clinic, safeguarding any patient’s needs/concerns of their visit.
Communicate with Clinic Manager/Team leads of delays which may inconvenience our patients. Further keep the communications open to our patients of these delays.
Facilitate any items needing assistance with scheduled appointments/ miscommunication of same/anything out of the normal flow of the day needing approvals.
Resolutions on any patient issue relating to appointments, timeframes, communications with any and all staff and departments.
Receive all guests and minimize any interruptions which may delay our doctors from seeing their patients.
Spearhead, along with Director of Patient Experience, Virginia Eye Consultant’s Concierge Service, which provides our high-quality care with a personalized amenity for those patients with time frame demands.
Coordinate events with our CEO and Director of Patient Experience, internally and within the community, for the advancement of our practice and serving our patient base.
Keeping all satellite locations stocked with supplies/brochures and overseeing the inventory of same.
Travel to all our satellite locations ensuring our 5-star culture is being vigorously observed, while assisting with decisions/issues which may arise from daily operations within our satellites.
Assisting both staff and patients with transportation, hotels, hearing impaired appointments and communications with our Surgery Department, ASC and Administrative Assistants for our VEC partners.
This position oversees all staff properly greeting patients upon arrival, anticipating our patient’s needs while with us, providing a fond farewell upon their departure…along with training, by example, the same.

Benefits

Full Benefits Package - Medical, Vision, Dental and Life Insurance
401k + Employer Matching
Paid Time Off and Paid Holidays
Paid Maternity Leave
Optical Education Reimbursement
Competitive Base Pay
We offer health/dental/vision insurance, employer-paid life insurance, Paid Time Off (PTO), employer-matched 401k, monthly incentive programs, generous employee purchase program, family purchase events, certification reimbursements, a leadership team that knows everyone by name and loves to promote from within, and a whole lot more!

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