Patient Experience Coordinator (2471)

WEILER PLASTIC SURGERY-posted about 20 hours ago
Full-time • Entry Level
Onsite • Metairie, LA
11-50 employees
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The Patient Experience Coordinator serves as the first point of contact for patients and visitors, setting the tone for a positive and welcoming medspa & healthcare experience. This role combines administrative efficiency with exceptional customer service to ensure seamless patient interactions—from answering phones and scheduling appointments to checking patients in and out. A strong focus on communication, empathy, and professionalism is essential in delivering concierge-level service that supports patient satisfaction and loyalty.

  • Greet patients and visitors warmly, creating a friendly and professional first impression.
  • Efficiently check patients in and out
  • Answer multi-line phone systems with a courteous, professional demeanor & concierge service.
  • Schedule, confirm, and reschedule appointments as requested.
  • Provide information and support related to clinic services, policies, and procedures.
  • Deliver high-touch, concierge-style service tailored to patient needs and concerns.
  • Proactively address patient questions or issues, escalating to appropriate staff when necessary.
  • Maintain a calm, compassionate, and solution-oriented approach in all interactions.
  • Ensure accurate and timely documentation in the electronic medical record (EMR).
  • Assist with managing waiting room flow and communication between staff.
  • Perform general clerical tasks including scanning, attaching paperwork, faxing, and handling incoming/outgoing mail.
  • Accurately process payments, including balances, rewards programs and 3rd party payment plans.
  • Explain and enroll patients in applicable rewards programs and promotional offers.
  • Assist patients in understanding their financial responsibilities and payment options.
  • Troubleshoot billing concerns or patient questions with clarity and care.
  • Keep updated knowledge of the practice's pricing, promotions, financial policies, and financial offerings.
  • High school diploma or equivalent (required)
  • Strong interpersonal, communication, and problem-solving skills
  • Familiarity with EMR systems and Google
  • Ability to multitask in a fast-paced environment with grace and efficiency
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • The ability to communicate information and ideas in speaking so others will understand as well as verbal comprehension when receiving information.
  • Able to provide and receive information effectively and professionally.
  • Professionalism and confidentiality.
  • Positive Attitude and willingness to support the success of the entire office.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at a time.
  • 1-2+ years of experience in a medical office or hospitality/customer service role
  • 1-2 years of aesthetic and/or medspa
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