Patient Coordinator
About The Position
The Patient Experience Coordinator is responsible for managing and supporting the patient journey from initial contact through completion of active treatment. This role serves as the primary point of coordination for patients during treatment planning and execution, ensuring timely follow-up, clear communication, accurate scheduling, and a consistently high-end patient experience. This role plays a critical part in treatment plan acceptance by building patient trust, addressing concerns, reducing anxiety, and ensuring no patient inquiry or treatment opportunity is lost due to lack of follow-through.
Requirements
- Strong interpersonal and communication skills
- High attention to detail and organization
- Ability to manage multiple patient relationships simultaneously
Responsibilities
- Contact all assigned patients within 24 hours of inquiry, consultation, or treatment plan presentation.
- Respond to all patient questions in a professional, empathetic, and timely manner.
- Guide patients through treatment decisions with clarity, reassurance, and confidence.
- Drive conversion from New Patient to Consultation.
- Drive conversion from Consultation to Prep.
- Proactively follow up on all unscheduled treatment plans to support timely decision-making.
- Coordinate with the Lab Coordinator once treatment is confirmed.
- Schedule prep and insert appointments promptly and accurately.
- Ensure seamless patient handoffs to Hygiene Coordinator at completion of treatment.
- Maintain accurate and timely patient records.
- Document at least three personal facts per patient in Dentrix Ascend.
- Ensure all patient communications and scheduling actions are properly logged.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
