Patient Experience Coordinator - Full Time

UHS • Fremont, CA

109d

About The Position

We are currently hiring a full time Patient Experience Coordinator for Fremont Hospital! The Patient Experience Coordinator is an essential team member of the Outpatient Services Department and plays a vital role in creating a seamless, positive and patient-centered experience for patients transitioning from the Inpatient level of care to Outpatient Services -or- outside clients admitting directly into Outpatient Services. The Patient Experience Coordinator is responsible for enhancing the patient journey by fostering open communication with patients, family members, hospital employees and referring partners; identifying service recovery concerns to improve patient satisfaction and engagement; utilizing patient satisfaction surveys, in-house reporting and online review platforms (Google Reviews); actively participating in the morning Flash Meeting to ensure timely and effective coordination of care; providing direct patient education and support related to their outpatient treatment goals; and working closely with the Director of Outpatient Services on assigned projects, employee engagement and marketing initiatives.

Requirements

• Bachelor’s degree from an accredited college or university in mental health/behavioral science field required.
• Experience working directly with an inpatient psychiatric patient population and the chronically mentally ill.
• Excellent communication skills, including actively listening, public speaking, conflict resolution, and report writing.
• CPR certified.
• Proficient in Microsoft Word, Excel, Outlook, and Adobe.

Nice To Haves

• Master's Degree in Marriage and Family Therapy, Psychology, Counseling, or other behavioral health related field preferred.

Responsibilities

• Enhance the patient journey by fostering open communication with patients, family members, hospital employees, and referring partners.
• Identify service recovery concerns to improve patient satisfaction and engagement.
• Utilize patient satisfaction surveys, in-house reporting, and online review platforms (Google Reviews).
• Participate in the morning Flash Meeting to ensure timely and effective coordination of care.
• Provide direct patient education and support related to outpatient treatment goals.
• Work closely with the Director of Outpatient Services on assigned projects, employee engagement, and marketing initiatives.

Benefits

• Challenging and rewarding work environment.
• Tuition Assistance.
• Career development opportunities across UHS and our 300+ locations.
• HealthStream online learning catalogue with plenty of free CEU courses.
• Competitive Compensation & Generous Paid Time Off.
• Excellent Medical, Dental, Vision and Prescription Drug Plans.
• 401(K) with company match and discounted stock plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees