Patient Experience Coordinator 2 - Full-Time

HEALTHY COMMUNITY HEALTH CENTER•Harrisonburg, VA

1d•Onsite

About The Position

HCHC is a non-profit 501(c)3 federally qualified health center dedicated to providing patient-centered healthcare that is accessible and affordable for all. It serves as a true universal access medical facility, offering comprehensive primary care health services to anyone in the community regardless of their financial situation. The Patient Experience Coordinator II (PEC2) is responsible for managing all patient calls, scheduling appointments, and collecting new patient information. This role involves scheduling all types of patient visits, ensuring correct scheduling practices in a patient-centered medical home (PCMH) manner, and adhering to all HCHC scheduling policies, including those for refills and double-booking.

Requirements

Must be able to organize patient information
Basic addition and subtraction mathematics skills
Proven typing skills
Ability to multitask such as: answering phones, greeting patients, entering information in a computer system
Possess good interpersonal skills
Able to work effectively with co-workers and the public

Nice To Haves

Certification/Registered as a Medical Assistant or higher
Previous experience in a medical office setting
Fluency in Spanish
Fluency in language other than English

Responsibilities

Answer phone
Correctly schedule patients for with either new or return visits for all services and locations.
Correctly collect new patient information
Correctly apply the refill protocol as needed
Correctly schedule double books per policy
Understand and support provider/patient panels
Serve as a backup to PEC1 as needed/requested
PEC2’s will be crossed training on all PEC1 functions to allow for cross coverage in the front office as needed.
Other responsibilities as assigned.

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