Patient Experience Concierge, Patient Experience, FT, 5:30A-2P
About The Position
Patient Experience Concierge is the Hospital's Director of First Impression responsible for the patient and family member's initial needs. Responsible for connecting patients/family with accurate information. Maintain relationships with supporting departments. Demonstrate excellence customer service skills & positive interpersonal skills when dealing with others including patients of all ages, families, community members, and employees. Acknowledges, greets and assists visitors. Represents the hospital positively, interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. Uses strong communication skills to serve as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to a complaint, problem, or special need. Coordinates patient and guest services for reception area. Estimated pay range for this position is $16.00 - $16.75 / hour depending on experience.
Requirements
- High School,Cert,GED,Trn,Exper.
- Computer knowledge and proficiency in Microsoft Office Outlook and Excel.
- Previous experience in customer services required.
- Flexibility in work schedule.
- Strong verbal communication skills and strong follow-through skills.
- No Experience Required
Nice To Haves
- Bilingual (English & Spanish) preferred.
Responsibilities
- connecting patients/family with accurate information
- maintaining relationships with supporting departments
- demonstrating excellence customer service skills & positive interpersonal skills
- acknowledging, greeting and assisting visitors
- representing the hospital positively
- interacting in a courteous and helpful manner with patients, families, guests and hospital staff
- serving as liaison between patient, family and clinical staff
- seeking a satisfactory and expedited solution to a complaint, problem, or special need
- coordinating patient and guest services for reception area
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
