Patient Experience Concierge, Concierge Services, FT, VARIES
About The Position
Patient Experience Concierge is the Hospital's Director of First Impression responsible for the patient and family member's initial needs. Responsible for connecting patients/family with accurate information. Maintain relationships with supporting departments. Demonstrate excellence customer service skills & positive interpersonal skills when dealing with others including patients of all ages, families, community members, and employees. Acknowledges, greets and assists visitors. Represents the hospital positively, interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. Uses strong communication skills to serve as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to a complaint, problem, or special need. Coordinates patient and guest services for reception area. Estimated pay range for this position is $16.00 - $16.75 / hour depending on experience.
Requirements
- Minimum required experience less than 1 year
- High School Diploma, Certificate of Completion, GED, or equivalent training or experience required
- Bilingual (English & Spanish)
- computer knowledge and proficiency in Microsoft Office Outlook and Excel
Nice To Haves
- Previous experience in customer services preferred
Responsibilities
- connecting patients/family with accurate information
- Maintain relationships with supporting departments
- Demonstrate excellence customer service skills
- Acknowledge, greet and assist visitors
- Represent the hospital positively
- Serve as liaison between patient, family and clinical staff
- Seek a satisfactory and expedited solution to a complaint, problem, or special need
- Coordinate patient and guest services for reception area
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
