Patient Experience Advocate, Patient Exp Dept, Full Time, 11:30am- 8pm
About The Position
Responsible for building trusting relationships with patient/families. Manages patient/family compliments, complaints & concerns. Is a facilitator between patient/family, administration, staff, and physicians. Responsible for the collaboration with stakeholders across the organization to work towards an appropriate resolution. Servers as a link for process improvement through investigation findings. Provides professional and empathetic advocacy for patients/families. Accountable for accurate/detailed documentation. Investigates, provides feedback to appropriate leadership and ensures complex issues are resolved within established time frames. Responsible for communicating with all parties involved keeping patients/families informed. Projects a positive and helpful demeanor while advocating on behalf of the patient. Responsible for maintaining patient/family confidentiality. Presents and communicates with all levels of the organization. Navigate seamlessly between departments and divisions. Requires a self-directed individual with the ability to exercise independent critical/strategic judgment & thinking, and master problem-solving skills. An exceptional communicator who maintains a professional, calm, and empathetic demeanor while constructively addressing concerns from internal or external customers. Estimated pay range for this position is $18.87 - $22.83 / hour depending on experience.
Requirements
- High School Diploma, Certificate of attendance, GED, Training or equivalent Experience
- Must be self-directed with strong conflict-management and problem-solving skills
- Requires a critical thinker who is able to work with minimal supervision
- Professional demeanor, service, goal and detail-oriented, organized and compassionate
- Excellent interpersonal and communication skills
- Fully proficient in computer applications used in day-to-day functions
- Ability to extract data and discover patterns in data sets
- Minimum Required Experience: 3 Years
Nice To Haves
- Patient/Guest relations or social work background
- Bilingual English/Spanish preferred
Responsibilities
- building trusting relationships with patient/families
- Manages patient/family compliments, complaints & concerns
- facilitator between patient/family, administration, staff, and physicians
- collaboration with stakeholders across the organization to work towards an appropriate resolution
- link for process improvement through investigation findings
- Provides professional and empathetic advocacy for patients/families
- Accountable for accurate/detailed documentation
- Investigates, provides feedback to appropriate leadership and ensures complex issues are resolved within established time frames
- Responsible for communicating with all parties involved keeping patients/families informed
- Projects a positive and helpful demeanor while advocating on behalf of the patient
- Responsible for maintaining patient/family confidentiality
- Presents and communicates with all levels of the organization
- Navigate seamlessly between departments and divisions
- exercise independent critical/strategic judgment & thinking, and master problem-solving skills
- An exceptional communicator who maintains a professional, calm, and empathetic demeanor while constructively addressing concerns from internal or external customers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
