Patient Experience Advisor

Press Ganey

7d • $81,000 - $115,000 • Hybrid

About The Position

As a Patient Experience Advisor, you will serve as a trusted strategic partner to our clients, owning the day‑to‑day relationship and driving measurable improvements in patient experience. You’ll apply a deep understanding of the healthcare landscape—including emerging trends, operational challenges, and organizational priorities—to guide clients toward high‑impact strategies and solutions. In this role, you will collaborate closely with internal teams and client stakeholders to align on goals, identify opportunities, and implement programs that advance patient experience performance. You’ll leverage data analytics, industry best practices, peer benchmarking, and Press Ganey’s proprietary frameworks to deliver proactive, insight‑driven recommendations that inform client decision‑making and support sustainable improvement.

Requirements

• Minimum 5 years in healthcare, with a strong focus on patient experience improvement.
• In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) required.
• Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.
• Strong grasp of improvement methodologies, data analytics, and industry best practices.
• Passionate about patient experience, proactive in problem-solving, and committed to follow-through.
• Comfortable in a fast-paced environment with the ability to manage multiple priorities.
• Willingness to travel up to 25% for client engagements.
• Bachelor’s degree required.

Responsibilities

• Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.
• Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey’s solutions and insights to support strategic decision-making.
• Deliver both on-demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey’s differentiated value.
• Collaborate cross-functionally with internal teams—including consulting, marketing, data science, and knowledge management—to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.
• Partner with Application Support Specialists to ensure timely and strategic follow-through that aligns with each client’s patient experience (PX) strategy.
• Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.
• Coordinate and present regular client performance reviews in partnership with the Managing Director.
• Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey’s value proposition.
• Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees