Patient Experience Advisor Prn

Cooper University Hospital • Camden, NJ

105d • $24 - $40

About The Position

A Patient Experience Advisor PRN serves as a central resource for information concerning patients’ rights and responsibilities, advance directives, and ethical issues. Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism. Master's an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns.

Requirements

• 5 years of customer service experience, hospital experience preferred.
• High School Diploma or Equivalent required.
• Bachelor’s Degree preferred.

Nice To Haves

• Analytical thinking/problem solver.
• Complaint management skills.
• Conflict negotiation skills.
• Cultural broker abilities.
• Self-motivated with data management skills.
• Excellent communication and good listening skills.
• Professional manner and respectful attitude.
• Service commitment to customers.
• Self-starter requiring limited supervision.
• Excellent customer service and patient interaction skills.
• Strong organizational skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Serve as a central resource for information concerning patients’ rights and responsibilities.
• Coordinate, investigate and resolve patient grievances concerning the quality of care and service.
• Provide a formal grievance mechanism for patients.
• Respond to patient questions or concerns based on the organization’s mission, policies, procedures, and services.

Benefits

• Comprehensive benefits program including health, dental, vision, life, and disability insurance.
• Retirement plans.
• Attractive working conditions.
• Opportunities for career growth through professional development.

What This Job Offers

• Education Level: High school or GED