Patient Exp Interpreter IV
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About The Position
The Patient Experience Interpreter IV serves as a vital link between patients, their families, visitors, and clinical staff within the JPS Health Network. This role is essential in enhancing the overall patient experience by addressing concerns and facilitating effective communication, particularly for Limited English Proficient (LEP) individuals. The interpreter acts as a cultural and linguistic resource, ensuring that patients receive the highest quality of care while promoting safety and satisfaction. The position requires a proactive approach to resolving patient issues and complaints, often acting as a patient navigator to assist LEP individuals with various concerns related to their care. In this role, the interpreter will engage with a diverse range of healthcare consumers, utilizing their skills to interpret financial, demographic, and medical information accurately. They will also be responsible for delivering health promotional educational training in a manner that is accessible and understandable to patients from various backgrounds. The interpreter must maintain a high standard of professionalism, adhering to the National Council on Interpreting in Healthcare (NCIHC) Interpreters Code of Ethics and other relevant standards. The Patient Experience Interpreter IV will also monitor patient satisfaction levels, collaborating with other healthcare professionals to develop interventions that address specific needs. This position requires a commitment to transparent communication, ensuring that patients' questions and concerns are addressed promptly and effectively. The interpreter will document encounters and maintain logs to track language trends and interpreter needs, contributing to the overall improvement of patient care services.
