Patient Escort - Guest Services (50%)

UIOWA•Iowa City, IA

2d•Onsite

About The Position

The University of Iowa Health Care department of Guest Services, is seeking a Patient Escort. This position will be Part-Time with a primary schedule of 9:30a.m. to 6:00p.m. Wednesday & Thursday and Friday 11:00a.m. to 3:00p.m. Under general supervision, meets, greets, assists, and transports ambulatory patients and visitors to and from University Hospitals utilizing various modes of transportation including wheelchairs, patient beds, and carts. Assists with the delivery, care, cleaning and appropriate storage of patient care assets and medical equipment. CHARACTERISTIC DUTIES AND RESPONSIBILITIES: Welcomes and acknowledges all guests according to appropriate standards. Provides inter-clinic and intra-hospital patient transport. Delivers and retrieves patient care assets and medical equipment within given time constraints (i.e. STAT calls). Monitors medical equipment using Mobile View software to ensure par levels are maintained in key areas. Performs cleaning of medical equipment and makes minor adjustments as needed. Anticipates and addresses guests’ service needs; demonstrates superior customer service skills by identifying, fulfilling and exceeding the needs of guests. Recognizes and fulfills service recovery opportunities. Displays excellent interpersonal communication skills; demonstrates enthusiasm and is self-motivated. May assist with the transfer and lifting of patients using lifting equipment. Demonstrates sympathetic and compassionate personality with overall positive attitude. Exhibits commitment to learning and sharing information about services and general knowledge of clinic/unit locations. Complies with patient confidentiality policies. Adaptable to changes in scheduled hours. Maintains a neat, clean and professional appearance at all times. Functions well within a team and independently. Partners with and assists others to promote an environment of teamwork and achievement of common goals, and embraces his/her role as care partner in the successful delivery of customer service. Additional Info: This position has a blood-borne pathogen exposure risk. Must be able to regularly move heavy weight of 100 lbs, and occasionally in excess of 250 lbs via wheelchair or bed. Must be able to remain in a stationary position and move for extended periods of time. Must be able to work in inclement weather. Must be able to move for long periods of time.

Requirements

Ability to read, write and follow instructions
Driver's license and ability to meet UI Fleet Safety Driving Record Review Standards
Must be able to regularly move heavy weight of 100 lbs, and occasionally in excess of 250 lbs via wheelchair or bed.
Must be able to remain in a stationary position and move for extended periods of time.
Must be able to work in inclement weather.
Must be able to move for long periods of time.

Nice To Haves

Excellent customer service skills; experience working with the general public in a service environment.
Excellent interpersonal communication skills; experience working with internal and external customers.
Ability to use a mobile phone and other electronic devices.
Ability to understand basic floor plan of UI Health Care.
Basic computer skills.
Ability to safely drive all types of vehicles.
Ability to exceed customer expectations.
Ability to move across long distances and remain in a stationary position for extended periods of time.

Responsibilities

Welcomes and acknowledges all guests according to appropriate standards.
Provides inter-clinic and intra-hospital patient transport.
Delivers and retrieves patient care assets and medical equipment within given time constraints (i.e. STAT calls).
Monitors medical equipment using Mobile View software to ensure par levels are maintained in key areas.
Performs cleaning of medical equipment and makes minor adjustments as needed.
Anticipates and addresses guests’ service needs; demonstrates superior customer service skills by identifying, fulfilling and exceeding the needs of guests.
Recognizes and fulfills service recovery opportunities.
Displays excellent interpersonal communication skills; demonstrates enthusiasm and is self-motivated.
May assist with the transfer and lifting of patients using lifting equipment.
Demonstrates sympathetic and compassionate personality with overall positive attitude.
Exhibits commitment to learning and sharing information about services and general knowledge of clinic/unit locations.
Complies with patient confidentiality policies.
Adaptable to changes in scheduled hours.
Maintains a neat, clean and professional appearance at all times.
Functions well within a team and independently.
Partners with and assists others to promote an environment of teamwork and achievement of common goals, and embraces his/her role as care partner in the successful delivery of customer service.