Patient Escort IV - Team Lead | Full-Time | Evening Shift | Newark Campus

ChristianaCare•Newark, DE

2d•$19 - $23•Onsite

About The Position

We are seeking an experienced and motivated Patient Escort IV – Team Lead to support the daily operations of our Patient Escort department. In this role, you will monitor team activities to ensure safe, timely, and accurate completion of patient transport while maintaining departmental standards. The ideal candidate brings strong leadership abilities, patient escort or hospital transport experience, critical thinking, effective communication, and strong time‑management skills. Schedule: Evening Shift, 3:00 p.m. – 11:30 p.m. Requirements: Every other weekend & every other holiday Location: Christiana Hospital - Newark Campus

Requirements

High school diploma or equivalent required.
Experience in patient escort, hospital transportation, or related field preferred.
Leadership experience preferred.
Strong communication, critical thinking, and time‑management skills.
Ability to lift and walk with up to 40 pounds.
Ability to stand/walk for the entire shift.
Ability to maintain confidentiality, especially regarding patient information.

Responsibilities

Provide interim supervision in various work areas when the supervisor is absent.
Perform Service Assistant I, II, and dispatcher duties as needed.
Communicate and reinforce departmental policies and procedures.
Monitor transport assignments for accuracy and guideline compliance.
Complete daily reports, update lineups, track call‑outs, and communicate schedule or staffing changes.
Assist with scheduling tasks including lineup changes, holiday schedules, and overtime requests.
Inspect and coordinate equipment for safety, cleanliness, and preventive maintenance needs.
Maintain positive relationships with patients, visitors, and hospital personnel.
Conduct leader rounding and support service recovery efforts.
Lead team huddles and participate in staff meetings.
Assist caregivers with troubleshooting (Kronos, Vocera, R2L, Workday, Outlook).
Support compliance with state, federal, and local regulations.
Lead or participate in performance improvement projects.