Patient Escort III - Emergency Department | Full-Time | Day Shift - 6:00a-2:30p, EOW & Holiday | Christiana Hospital - Newark Campus

ChristianaCare•Newark, DE

5d•$18 - $22•Onsite

About The Position

We are seeking an experienced Patient Escort III to join our Emergency Department (ED) team. This role is a dedicated transporter position stationed specifically in the ED, supporting timely, safe, and compassionate patient movement throughout the hospital during high‑acuity and fast‑paced situations. The ideal candidate will have prior patient escort or transport experience and thrive in an environment that requires strong communication, teamwork, and professionalism.

Requirements

High school diploma or equivalent required
Previous patient escort or patient transport experience strongly preferred
Minimum of two years of customer service experience
Ability to obtain Basic Life Support (BLS) certification upon hire
Knowledge of hospital layout and departments (or ability to learn quickly)
Strong verbal communication and customer service skills
Ability to follow written and verbal instructions
Knowledge of basic body mechanics and safe patient handling
Comfort using smartphones and basic computer systems (email, scheduling, timekeeping)
Ability to remain professional, calm, and compassionate in high‑stress situations
Ability to work independently while collaborating closely with ED staff
Ability to stand and walk for extended periods throughout the shift
Ability to push, pull, lift, and maneuver patients and equipment, sometimes involving considerable weight
Must pass a back evaluation examination
Frequent patient, family, and staff interaction
Exposure to cleaning agents, blood, bodily fluids, and infectious diseases
Frequent handwashing required

Responsibilities

Transport patients via stretcher, wheelchair, bed, or specialized transport equipment to and from the ED and other hospital departments
Serve as a dedicated member of the Emergency Department care team, responding quickly to transport needs in a fast‑paced environment
Assist ED clinical staff with patient transfers and positioning
Maintain safety by following departmental policies, procedures, and infection prevention guidelines
Pick up and deliver equipment, specimens, medication, and paperwork as appropriate
Assist with care, cleaning, and maintenance of transport equipment
Act as a subject matter expert for patient transport protocols and safety standards
Support dispatch operations as needed
Maintain patient confidentiality and uphold a courteous, service‑oriented attitude at all times
Participate in training, in‑services, and department meetings as required