Patient Enrollment Specialist

Clover Health

5d•$59,000 - $72,000•Remote

About The Position

The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our practice engagement team. Clover has built one of the most proactive, data-driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers. The Patient Enrollment Specialist serves as a trusted advocate for patients considering in-home care services. This role plays a critical part in educating patients and caregivers, building trust, and guiding them toward saying “yes” to care that can improve their quality of life at home. The Patient Enrollment Specialist demonstrates strong communication skills, empathy, and a deep understanding of the value of home-based care. As a Patient Enrollment Specialist, you will be the bridge between uncertainty and understanding, ensuring that patients are fully informed, supported, and ready to receive care in the setting that often helps them most: home.

Requirements

You have a high school diploma or equivalent required; associate or bachelor's degree in healthcare, communications, social work, or a related field preferred.
You have 1–3 years of experience in healthcare outreach, patient education, admissions, or other patient-focused position.
You have strong verbal and written communication skills with a persuasive, empathetic approach
You have the ability to clearly communicate medical and logistical information in patient-friendly language.
You have confidence in handling objections and navigating sensitive conversations.
You are comfortable working with EMR systems, Athena preferred.
You have familiarity with motivational interviewing or patient-centered communication techniques.
You have a passion for helping vulnerable or underserved populations access care.

Nice To Haves

You have prior work in home health, hospice, managed care, or chronic condition programs preferred.
You have bilingual abilities (especially Spanish), which are a plus.

Responsibilities

Initiate outreach to patients and caregivers to explain the benefits of home-based care services—including clinical, emotional, and logistical advantages.
Build rapport with hesitant or uncertain patients; address objections, answer questions, and provide personalized support to encourage enrollment.
Use motivational interviewing techniques and empathy-driven communication to support patients through their decision-making process.
Review and respond to incoming referrals; conduct proactive outreach to eligible patients in a timely manner.
Guide patients through the enrollment process from start to finish—including eligibility verification, paperwork completion, and consent collection.
Coordinate closely with care teams, discharge planners, physicians, and social workers to ensure timely communication and continuity of care.
Reconnect with undecided patients to reassess readiness and continue relationship-building until a decision is reached.
Maintain accurate records of outreach efforts, patient concerns, and enrollment status in EMR systems.

Benefits

Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Remote-first culture, enabling collaboration with global teams
Paid parental leave for all new parents
And much more!