Patient Enrollment Coordinator

Cano Health • Tampa, FL

129d

About The Position

The Patient Enrollment Coordinator is responsible for improving Cano’s enrollment growth objectives by discussing enrollment and eligibility options with members/non-members. The Patient Enrollment Coordinator is fluent with various payor sources (Medicare, HMO’s, Medicaid, etc.) of primary care and physiotherapy services. The Patient Enrollment Coordinator guides the patient/prospective patient through the insurance/cash pay process, explains payment plan options, and assists patients with membership enrollment or credit applications.

Requirements

• Min. 3 years of related experience (e.g., marketing, business development, community engagement, healthcare industry).
• Demonstrated exceptional networking and negotiations skills.
• Demonstrated strong public speaking and presentations skills.
• Demonstrated ability to work in a fast-paced, team-oriented environment with little supervision.
• Must be highly detail-oriented, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers.
• Must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision, and be willing to work occasional evenings and weekends.

Nice To Haves

• Sales and marketing experience, highly preferred.
• Previous healthcare marketing, enrollment and/or grassroots/community outreach experience a plus.

Responsibilities

• Professionally represents Cano Health; provides center tours.
• Is an expert at Cano’s services and products.
• Identifies any prospects/member’s needs, answers questions related to healthcare access and Cano service offerings, discusses cost of service (if needed) and facilitates enrollment into health plans or payment plans.
• Assists patients with credit application, if applicable.
• Collaborates and maintains a healthy relationship with health plan agents and brokers.
• Responsible for achieving monthly, quarterly, and annual enrollment goals and growth targets, as established by management.
• Verifies insurance and benefit coverage on all of patient's insurance plans for each service being provided.
• Maintains lines of communication and follow up with current members to assure there is no loss of benefit coverage.
• Collaborates with Community Outreach associates on center and community activities events, as needed.
• Regularly generates and submits reports on new enrollment for insured/cash pay members.
• Delivers presentations, attends meetings, and distributes educational materials to members/potential members.

Benefits

• Equal opportunity/affirmative action employer.
• Opportunity to serve and grow with purpose.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees