PATIENT ENGAGEMENT SPECIALIST

Volunteers of America Northern Rockies•Sheridan, WY

4d•Onsite

About The Position

The Patient Engagement Specialist will provide support, mentorship and spiritual guidance to clients throughout the recovery process. This individual will build a productive, recovery based relationship with patients in the Gathering Place, the Life House and Recovery Homes in Sheridan, WY designed to help them complete their treatment program and continued success in recovery. This position will provide a daily check-in to give encouragement, motivation, and identify any issues hindering the clients recovery process.

Requirements

Effective communicator
Highly collaborative with parties both internally and externally
Respectful and professional toward patients
Calm under pressure and crisis
Maintain strict patient confidentiality
Empathetic and able to relate to patients with addiction
Continuous demonstration of behaviors aligned with a posture of VOANR cultural values
High School education or equivalent plus one or more years' experience in a residential treatment facility
Proficient with a variety of computer software programs, including but not limited to Microsoft Suite and desktop publishing
Exceptional and demonstrated time management skills to stay organized and meet tight deadlines
Understanding of the 12 step program and aftercare services

Nice To Haves

Associates degree from an accredited program in a mental health discipline with a concentration in addiction, chemical dependency, or substance abuse
Peer Specialist certification or eligible to be certified.

Responsibilities

Meet with new clients, to assist in providing information and orientation.
Provide individual client recovery support and psycho educational recovery groups, and document in the electronic medical record.
Work closely with the clinical care team to assist clients at all stages of their recovery programming.
Provide/assist with transporting clients.
Co-facilitate house meetings, new patient orientations, discharge planning of clients in the the Gathering Place, the Life House, and Recovery Homes.
Provide support to Recovery Home clients by daily check ins, weekly recovery based groups and mentorship.
Meet with patients as determined by Clinical Staff and the Program Staff and document interactions in the patient’s electronic medical record.
Work with clinical staff and individual patients making referrals to resources in the patient's home community to support their recovery.
Maintain a strong understanding all the multiple spirituality tracks and support patients through whichever one they may choose.
Develop and foster meaningful relationships with patients aimed to assist them in successfully completing their program and successfully reintegrate into their community.