Pharmacy Technician Refill Calls

Shields Health Solutions • Phoenix, AZ

3d • Onsite

About The Position

As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support. Location: Onsite in Phoenix, AZ (office setting)

Requirements

• 3+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).
• National certification (CPhT or equivalent) required.
• Willingness to obtain LA or TX pharmacy technician licenses upon hire (costs covered).

Responsibilities

• Coordinate and process medication refills, including data entry and claim adjudication
• Place outbound refill calls and assist patients through the refill request
• Respond to and resolve inbound patient and provider inquiries
• Clarify prescription orders with pharmacists or clinical staff
• Maintain and update patient and prescription data in software systems
• Spot trends, recommend improvements, and support process ‑ improvement initiatives
• Partner with cross ‑ functional teams to deliver a seamless patient experience
• Maintain confidentiality and uphold high-quality service standards

Benefits

• Medical, dental, and vision insurance starting day one
• 401(k) with match
• 4 weeks PTO
• 10 paid holidays
• Paid parental leave
• Short-term disability
• Professional development
• Access to employee resource groups and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed