Patient Engagement Specialist III

Modivcare

11d•Remote

About The Position

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible for processing new referrals, validates insurance eligibility and/or patient copay or cost share, and educates and (most importantly) excites patients about organizational programs! ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES · Informs, promotes, and excites patients about organizational programs, which includes helping patients understand the process, answering questions, and completing administrative tasks to complete enrollment. · Completes virtual outreach patients referred to Higi’s programs from partnering providers or organizations. · Processes patient information into infrastructure and workflow tooling (i.e. EHR) accurately and efficiently. · Coordinates all aspects of patient enrollment, including eligibility determination, scheduling with Higi’s clinical team members, and device ordering. · Demonstrates a professional attitude, sound judgment, and empathy in all interactions with patients, caregivers, and other internal/external healthcare team members. · Acts an integral part of a team of passionate healthcare experts spearheading the development of innovative, low risk/high benefit programs to keep patients healthy, happy, and out of the hospital!

Requirements

Empathy, patience, and passion for delivering a phenomenal patient experience
Exceptional written, verbal and interpersonal communication skills
Highly personable, social telephone manner
Able to inform, reassure, and roll with resistance as needed
Work effectively with minimum supervision
Work well in a team environment
High School Diploma or GED required.
Two (2) plus years of customer service, sales, or direct patient-facing experience.

Nice To Haves

EHR/CMR experience (Preferred)
Associates or Bachelors degree in a health related field a plus.
Experience working with the senior population in home health, clinics, or other health service setting (Preferred)
Experience to thrive in a fully virtual environment (Preferred)
Or equivalent combination of education and/or experience.

Responsibilities

Informs, promotes, and excites patients about organizational programs, which includes helping patients understand the process, answering questions, and completing administrative tasks to complete enrollment.
Completes virtual outreach patients referred to Higi’s programs from partnering providers or organizations.
Processes patient information into infrastructure and workflow tooling (i.e. EHR) accurately and efficiently.
Coordinates all aspects of patient enrollment, including eligibility determination, scheduling with Higi’s clinical team members, and device ordering.
Demonstrates a professional attitude, sound judgment, and empathy in all interactions with patients, caregivers, and other internal/external healthcare team members.
Acts an integral part of a team of passionate healthcare experts spearheading the development of innovative, low risk/high benefit programs to keep patients healthy, happy, and out of the hospital!

Benefits

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)