Patient Engagement Specialist II
About The Position
Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs. Manage medical provider schedules/reschedules/cancel appointments as requested. Triage patient calls to assess severity/complexity/appropriate action of call. Timely website appointment request/ custom form maintenance. Interact as a resource to staff on website questions and issues. Talk to patients having problems with the website and solve website/EMR issues. Relay and explain lab/radiology, and other results to patients. Relay provider message/instructions. How will you make an impact & Requirements We are an independent, physician-owned practice that has been serving Austin families for more than 35 years. Our five locations and extended hours offer patients convenience, while our patient oriented practice delivers personalized, relationship-driven service and continuity of care. Our care teams truly serve as comprehensive health care managers for our patients. We are united by the belief that health care can be better. We strive to make every patient experience positive, defined by the highest quality care, exceptional service, and prompt & convenient access. If you are motivated by helping others, come join us!
Requirements
- High School Diploma
- Dependable & punctual
- Desire to serve patients
- Good verbal and written communication skills
- Must be able to type 40-50 WPM (words per minute)
- Ability to Commute: Lakeway, TX (Required)
- Ability to Relocate: Lakeway, TX: Relocate before starting work (Required)
Nice To Haves
- Medical Assistant Diploma & Certification
- Experience using an electronic medical record
- 1 year of experience in healthcare
Responsibilities
- Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs.
- Manage medical provider schedules/reschedules/cancel appointments as requested.
- Triage patient calls to assess severity/complexity/appropriate action of call.
- Timely website appointment request/ custom form maintenance.
- Interact as a resource to staff on website questions and issues.
- Talk to patients having problems with the website and solve website/EMR issues.
- Relay and explain lab/radiology, and other results to patients.
- Relay provider message/instructions.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Paid time off
- Life insurance
- Associate Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
