Patient Engagement Representative

ILUMED LLC • Jupiter, FL

2d • $25 - $26

About The Position

As a Patient Engagement Representative, you will be the voice of our healthcare organization, reaching out to patients to schedule appointments, provide program information, and deliver top-tier customer service in a fast-paced call center environment. Your role will directly impact access to care and patient satisfaction across our clinical programs.

Requirements

• Fluent in Korean and English (spoken and written) – required.
• Strong verbal and written communication skills.
• Customer-service focused, with a patient-first mindset.
• Proven ability to handle a high volume of calls with professionalism and accuracy.
• Tech-savvy with experience using EHRs, call center platforms, and Microsoft Office.
• Adaptable, self-motivated, and a collaborative team player.
• High school diploma or equivalent required.
• Minimum 2 years of experience in healthcare customer service.
• Familiarity with HIPAA guidelines and patient privacy standards.
• Bilingual in Korean/English is Required.
• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a patient-centered approach.
• Ability to manage high call volumes while maintaining attention to detail.
• Proficient in using scheduling systems, electronic health records (EHRs), and call center software.
• Comfortable working independently and as part of a collaborative team.
• Ability to handle sensitive information with discretion and professionalism.
• Flexible and adaptable in responding to changing organizational priorities and demands.
• Complies with all organizational policies regarding ethical business practices.
• Adheres to all company policy
• High school diploma or equivalent
• 2+ years of healthcare customer service experience
• Familiarity with Microsoft Office and web-based applications.

Nice To Haves

• Prior experience in healthcare scheduling or a call center environment preferred.
• Bilingual proficiency is a plus (Spanish, etc.).
• Prior experience with healthcare appointment scheduling and working within a call center environment preferred.
• Bilingual Spanish/English preferred

Responsibilities

• Make outbound and receive inbound calls to schedule, confirm, or reschedule healthcare appointments.
• Communicate clearly and empathetically with patients in both Korean and English.
• Accurately document all interactions in internal systems.
• Follow scheduling protocols and call scripts while maintaining a courteous tone.
• Address patient questions and concerns; escalate complex issues as needed.
• Verify patient demographics and update records accordingly.
• Ensure compliance with HIPAA and organizational privacy policies.
• Participate in ongoing training and support outreach campaigns as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED