Patient Engagement Representative
About The Position
Are you a compassionate and detail-oriented professional with a passion for helping others? Join our team as a Patient Engagement Representative and play a vital role in connecting patients with the care they need. We are seeking a bilingual Korean/English speaker to support our growing Korean-speaking patient population. About the Role As a Patient Engagement Representative, you will be the voice of our healthcare organization, reaching out to patients to schedule appointments, provide program information, and deliver top-tier customer service in a fast-paced call center environment. Your role will directly impact access to care and patient satisfaction across our clinical programs.
Requirements
- Fluent in Korean and English (spoken and written) – required.
- Strong verbal and written communication skills.
- Customer-service focused, with a patient-first mindset.
- Proven ability to handle a high volume of calls with professionalism and accuracy.
- Tech-savvy with experience using EHRs, call center platforms, and Microsoft Office.
- Adaptable, self-motivated, and a collaborative team player.
- High school diploma or equivalent required.
- Minimum 2 years of experience in healthcare customer service.
- Familiarity with HIPAA guidelines and patient privacy standards.
- Bilingual in Korean/English is Required.
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with a patient-centered approach.
- Ability to manage high call volumes while maintaining attention to detail.
- Proficient in using scheduling systems, electronic health records (EHRs), and call center software.
- Comfortable working independently and as part of a collaborative team.
- Ability to handle sensitive information with discretion and professionalism.
- Flexible and adaptable in responding to changing organizational priorities and demands.
- Complies with all organizational policies regarding ethical business practices.
- Adheres to all company policy
- 2+ years of healthcare customer service experience
- Familiarity with Microsoft Office and web-based applications.
Nice To Haves
- Prior experience in healthcare scheduling or a call center environment preferred.
- Bilingual proficiency is a plus (Spanish, etc.).
- Prior experience with healthcare appointment scheduling and working within a call center environment preferred.
- Bilingual Spanish/English preferred
Responsibilities
- Make outbound and receive inbound calls to schedule, confirm, or reschedule healthcare appointments.
- Communicate clearly and empathetically with patients in both Korean and English.
- Accurately document all interactions in internal systems.
- Follow scheduling protocols and call scripts while maintaining a courteous tone.
- Address patient questions and concerns; escalate complex issues as needed.
- Verify patient demographics and update records accordingly.
- Ensure compliance with HIPAA and organizational privacy policies.
- Participate in ongoing training and support outreach campaigns as assigned.
Benefits
- We’re committed to improving the patient experience and access to care. As part of our team, you’ll find a supportive environment, growth opportunities, and the chance to make a meaningful difference every day.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
