Patient Engagement Associate

Imagine Pediatrics • Prior Lake, MN

73d • $20 - $22

About The Position

As Patient Engagement Associate with Imagine Pediatrics, you will be responsible for telephonic outreach to prospective members (parents, family members, caregivers) and helping them get enrolled and set up with Imagine’s app-based technology. You will utilize telephonic outreach and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit. You will effectively communicate Imagine services and overcome parent/family objections, representing Imagine Pediatrics to parents and families of medically complex children. In coordination with the Local Outreach Team, you will support telephonic outreach to non-engaged and engaged patients, leveraging reporting and dashboards to prioritize telephonic outreach to prospective members. Your goal will be to successfully meet and/or exceed engagement monthly targets.

Requirements

• High School diploma or equivalent required
• Reliable internet access required
• Minimum of one (1) year of experience working in an outreach, customer service, or call center environment where an outbound communication role was primarily performed
• Bilingual Spanish required

Responsibilities

• Utilize telephonic outreach and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit.
• Effectively communicate Imagine services and overcome parent/family objections.
• Represent Imagine Pediatrics to parents and families of medically complex children.
• In coordination with Local Outreach Team, support telephonic outreach to non-engaged and engaged patients.
• Leverage reporting and dashboards to prioritize telephonic outreach to prospective members.
• Successfully meet and/or exceed engagement monthly targets.

Benefits

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Annual bonus incentive
• Eligibility to participate in an employee equity purchase program (as applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees