Patient Encounter Specialist - Urgent Care Health Center

University of Alabama at Birmingham•Birmingham, AL

44d•Onsite

About The Position

Under general supervision and according to UAHSF established policies and procedures, provides a variety of specialized services in support of the operations of their assigned clinic. May check in scheduled and add-on patients to the clinic, answer telephone and route calls, enter demographic, and charge data into system. Check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit & reconciliation of clinic revenue. Provide assistance and respond to patient needs at the UAB Medicine Self Check-In Kiosk depending on clinic needs. Consistently demonstrate outstanding customer service to UAHSF patients, visitors, physicians, and staff.

Requirements

One (1) year Customer Service experience required
Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation
Must be self-directed / self-motivated
Must have good communication and interpersonal skills
Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.

Nice To Haves

Business Office Education or similar coursework desired.
High School Diploma or equivalent preferred.

Responsibilities

Check in scheduled and add-on patients to the clinic
Answer telephone and route calls
Enter demographic, and charge data into system
Check patients out of the clinic and perform patient follow-up as necessary
Perform other clerical duties related to collection, deposit & reconciliation of clinic revenue
Provide assistance and respond to patient needs at the UAB Medicine Self Check-In Kiosk