Patient Encounter Associate- Hem Onc- Mt. Sinai St. Lukes - Full Time Days TEMPORARY
About The Position
The Patient Encounter Associate performs all support functions related to patient reception, scheduling and financial pre-clearance, ensuring a high degree of patient satisfaction and maximum reimbursement to the institution. This role involves scheduling, pre-registration, self-pay screening, and insurance eligibility determination. The associate is responsible for obtaining and verifying patient demographic and insurance information, identifying necessary authorization or referral requirements, and assisting with resolving insurance issues.
Responsibilities
- Greets patients in person and by telephone and upgrades their insurance/demographic information in the practice management system.
- Gathers registration and financial information for patient pre registration, enters the information into the practice management systems and ensures all entries are completed and accurate.
- Answers phones for the practice; schedules, re-schedules and cancels patient appointments based on established protocols.
- Contacts patients at home to confirm and canceled appointments as needed.
- Checks in patients upon arrival at the practice and performs full registration, including: provider based registrations, verification of demographics, completion of financial screening, prioritizing and verifying insurance.
- Ensures the patient has paid, or collects, the appropriate co-pay under the direction of billing management, and provides the patient with a receipt as per cash-control protocols.
- Performs simple to moderately complex charge entry tasks or enter payments collected from patients and prepares Cashier's deposit.
- Facilitates prior authorization and appointment scheduling for diagnostic testing requested by providers for patients in the electronic health record (EHR).
- Reviews status of waiting room on a regular basis and advises patients of wait times.
- Scans documents into electronic health record (EHR) on a daily basis.
- Responsible for the distribution of metro-cards using web-based program, PTAR or manual entry if computer system is malfunctioning.
- Assembles all necessary paperwork; i.e,demographics, labels, distress thermometers for both physician and chemo/infusion practices.
- Maintains all physicians and chemo/infusion schedules in Centricity Business (IDXeIDX), ensuring that all patients arrived in "real time".
- Also responsible for making sure that at the end of business day that no patient is left in a PEN status.
- Follows all HIPPA and other federal/state agency requirements regarding proper handling pf PHI documents.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
