Patient Encounter Associate - Ruttenberg Cancer Center - Mount Sinai Hospital - Full Time Days

Mount Sinai Health System • New York, NY

386d • $52,437 - $56,950

About The Position

The Patient Encounter Associate at Ruttenberg Cancer Center is responsible for performing essential support functions related to patient reception, scheduling, and financial pre-clearance. This role aims to ensure high patient satisfaction and maximize reimbursement for the institution by managing patient information and facilitating insurance processes.

Requirements

• High School Diploma or GED; Associate's degree preferred.
• 1 year of physician practice experience.
• Must have a minimum of one week training on-site which will be provided by practice.

Nice To Haves

• Experience in a medical office setting.
• Utilizing a computer system for physician scheduling.

Responsibilities

• Greets patients in person and by telephone and updates their insurance/demographic information in the practice management system.
• Gathers registration and financial information for patient pre-registration, enters the information into the practice management system and ensures all entries are complete and accurate.
• Answers phones for the practice; schedules, re-schedules and cancels patient appointments based on established protocols.
• Contacts patients at home to confirm scheduled and canceled appointments.
• Checks in patients upon arrival at the practice and performs full registration, including verification of demographics, completion of financial screening, prioritizing and verifying insurance as appropriate with third-party providers, making follow-up appointments, discussing MSMCs self-pay policy for new patients, completing of Medicare as Secondary Payer questionnaire if appropriate, and having patient read and sign NOPP.
• Ensures the patient has paid, or collects, the appropriate co-pay under the direction of billing management, and provides the patient with a receipt as per cash-control protocols.
• May perform simple to moderately-complex charge entry tasks or enter payments collected from patients and prepares Cashiers deposit.
• Facilitates prior authorization and appointment scheduling for diagnostic testing requested by providers for patients in EPIC.
• Reviews status of waiting room on a regular basis and advises patients of wait times.
• Ensures prior approval and other required procedures are met prior to delivery of care, by working collaboratively with other hospital departments.
• Reconciles daily patient schedule with encounters closed.
• Works billing edit reports and reviews encounters which may require correction.
• Scans documents into EPIC on a daily basis.
• Participates in system development and process improvement by providing feedback to Manager regarding issues in registration and change posting that impact negatively on operations.
• Follows all HIPAA and other federal/state agency requirements regarding proper handling of PHI documents.
• Other duties as assigned.

Benefits

• Competitive salary range of $25.21 - $27.38 per hour.
• Full-time employment with potential for benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 10,001+ employees