Patient Eligibility Specialist - Temp

Vista Community Clinic•Vista, CA

6d•$21 - $22

About The Position

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most. As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees. ✨For eligible employees, benefits include:✅ Competitive compensation & benefits ✅ Medical, dental, vision✅ Company-paid life insurance ✅ Flexible spending accounts ✅ 403(b) retirement plan Why VCC? • 🏅 Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S. • Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT. • A robust training & development culture to help you grow and advance your career. • A workplace built on respect, collaboration and passion for care.

Requirements

High school graduate or equivalent
Certified Enrollment Counselor certification must be obtained within 60 days of hire and annually thereafter
Valid California driver’s license and vehicle insurance; reliable transportation, to travel for meetings and/or to gather information for reporting purposes; minimum two years’ driving experience
Bilingual English/Spanish
Knowledge of community health centers, and public assistance programs, state and federal regulations and managed care systems
Effective verbal and written skills necessary for communication, in both English and Spanish, with patients/clients, providers and other staff
Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs
Strong interpersonal skills
Excellent customer service skills and commitment to providing the highest level of customer satisfaction
Ability and willingness to meet the organization’s attendance and dress code policies
Ability to handle confidential materials and information in a professional manner
Experience/familiarity with computers, business e-mail, communication systems and internet search capabilities and proficient in Microsoft Office products, specifically Word and Excel

Nice To Haves

Covered California Certified Enrollment Counselor (CEC)

Responsibilities

Assist patients in completing eligibility and application packets for healthcare insurance enrollment or renewal.
Schedule appointments for patients
Instruct patients on the documents necessary for the eligibility process, and provide an overview of available healthcare insurance options
Assign patients a primary care provider (PCP)
Reschedule patients who miss appointments
Conduct follow-up and perform tracking activities to monitor patient’s insurance status; assist with re-application process
Compile statistics and reports on the number of patients assisted, including application status, health insurance retention, healthcare utilization, and other information as needed
Act as a liaison between the patient, healthcare insurance group, and VCC for enrollment information, and for maintenance of healthcare insurance
Attend trainings and other meetings as required
Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops