Patient Eligibility Assistant

Vista Community Clinic•Vista, CA

27d•$21 - $22

About The Position

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most. As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.

Requirements

High school graduate or equivalent
Minimum two years’ experience in the customer service or social service field, or in community volunteer work
Bilingual English/Spanish
Effective verbal and written skills necessary for communication, in both English and Spanish, with patients/clients, providers and other staff
Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs
Strong interpersonal skills
Excellent customer service skills and commitment to providing the highest level of customer satisfaction
Ability and willingness to meet the organization’s attendance and dress code policies
Ability to handle confidential materials and information in a professional manner
Experience/familiarity with computers, business e-mail, communication systems and internet search capabilities and proficient in Microsoft Office products, specifically Word and Excel

Responsibilities

Schedule appointments for patients
Reschedule patients who miss appointments
Check in patients with appointments and screen walk ins
Instruct patients on the documents necessary for the eligibility process, and provide an overview of available healthcare insurance options
Assign patients a primary care provider (PCP)
Assist patients to choose a Health Plan with Health Care Options
Conduct follow-up process on applications and renewals submitted by the department
Attend trainings and other meetings as required
Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops
Support the vision, mission and goals, and demonstrate a commitment to the values, of the organization
Perform other duties as directed