Serenity Mental Health Centers-posted 4 months ago
Entry Level
Gilbert, AZ
101-250 employees

At Serenity Healthcare, we’re looking for a Patient Educator to guide individuals through life-changing mental health treatments like TMS (Transcranial Magnetic Stimulation). This role is perfect for those who have experience in customer service and want to make a real difference in people's lives. You will be trained to help patients understand their treatment options and provide emotional support throughout their journey.

  • Teach patients about TMS therapy and their mental health care options
  • Listen with empathy and document mental health symptoms and medication history
  • Support patients emotionally while guiding them through their treatment plan
  • Collaborate with clinicians to ensure patients feel supported, not shuffled
  • 2+ years in a customer-facing role (support, hospitality, sales, etc.)
  • Strong people skills — ability to build trust and listen without judgment
  • Comfort with multitasking in a fast-paced, high-emotion environment
  • Clear and professional verbal and written communication
  • Strong organizational skills and attention to detail
  • Additional certifications in customer service, healthcare, or mental health
  • Work that’s emotionally rewarding and deeply impactful
  • A 3-day workweek (three 13-hour shifts — four days off!)
  • Real growth opportunities as Serenity expands
  • Competitive pay
  • Excellent benefits: We cover 90% of your medical, dental, and vision premiums
  • 401(k) retirement plan
  • 10 PTO days (15 after one year) + 10 paid holidays
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