Patient Educator

ZOLL Medical • Minneapolis, MN

7d • $65,000 - $75,000 • Hybrid

About The Position

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Respicardia division of ZOLL Medical Corporation is focused on helping people with central sleep apnea get access to a therapy to restore a more normal breathing pattern during sleep and give them better quality of life. We develop breakthrough therapies for an impactful disease that is severely underdiagnosed and often untreated. As we continue to grow, those who join our team will work alongside motivated people who care about others, put patients first and are dedicated to high-quality and innovative solutions.

This position offers flexibility in work location. Candidates within commuting distance of our Minnetonka, MN office will follow a hybrid schedule, combining in‑office and remote work. We also welcome fully remote candidates located within the United States , including those in or near major metropolitan areas. Candidates outside of the listed cities are still encouraged to apply, as this role is eligible for remote work in the U.S.

This position is responsible for helping patients learn more about Central Sleep Apnea, their diagnosis and the remedē therapy. The Patient Educator is primarily dedicated to establishing trust and confidence with our patients, helping them understand our therapy and referring them to our network of healthcare professionals.

Requirements

• RN or LPN certification strongly preferred; other healthcare credentials or equivalent experience considered
• 10+ years of experience in a healthcare setting, interacting with patients preferred
• Customer and patient focused experience.
• Ability to listen to patient needs, prioritize needs/requirements and communicate them to cross-functional teams.
• Detail oriented – ability to manage multiple patient cases and streams of communication in parallel.
• Strong problem-solving skills.
• Ability to self-manage time and activities with an aptitude for change and adaptability.
• Exceptional communication skills, both written and verbal.
• Team-player mindset and willingness to collaborate.
• Proficiency with a variety of software and communication tools.
• Ability to travel (including overnight stays) 5-10%

Nice To Haves

• Familiarity with sleep disorders and/or working in a sleep laboratory setting
• Exposure to the business or insurance side of healthcare , such as reimbursement, coverage, or payer interactions
• Experience educating patients or customers , especially around treatment options, products, or care plans
• Hands‑on experience with active implantable medical devices
• Prior work with a medical device company

Responsibilities

• Introduce the therapy/company to interested patients in a fact-based and compliant manner.
• Answer questions posed by patients and their caregivers.
• Direct patients to healthcare providers and engage them in the Patient Pathway.
• Develop a solid understanding of our therapy and its clinical application.
• Interact with the providers and the facility.
• Use a variety of tools to connect patients, healthcare professionals, and team members.
• May include training other team members and consulting with our commercial team on specific patient issues or questions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees