Patient Educator / Medical Scheduler

Eye Care Partners Career Opportunities•Blue Ash, OH

5h•Onsite

About The Position

The Patient Educator acts as an intermediary between patients interested in surgery and the medical, technical, and administrative staff. This role involves providing in-person or virtual screenings, offering balanced education, and counseling prospective patients on the benefits and options of surgery, including discussions on cost, payment, and intraocular lens options (ATIOLs). The educator may also assist in maintaining relationship management systems by entering marketing and outcome data. Patient education ideally begins before the patient's scheduled cataract or refractive surgery evaluation, involving contact via email, phone, or text messages, and sharing information verbally, in writing, or through video links. In the office, the Patient Educator meets with the patient after technician exam procedures and before the physician consultation.

Requirements

High School Diploma or GED equivalent required
Must be able to provide proof of identity and right to work in the United States
Favorable result on background check required
Demonstrates understanding of business and how actions contribute to company performance
Demonstrates excellent customer service skills
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creates a positive work environment by being team-oriented and patient-focused
Utilizes Electronic Health Record (EHR) system and all other software systems in accordance with company protocols
Uses creativity/innovation in carrying out responsibilities/introducing new ideas or programs; adapts traditional methodologies in accordance with a changing business environment

Nice To Haves

Excellent verbal and written communication skills
Ability to interact with patients and all levels of employees in a courteous, professional manner at all times
Knowledge of clinic

Responsibilities

Provides exceptional customer service during every patient encounter (in person or via phone)
Displays a professional attitude, greets patients promptly with a smile, and thanks them when they leave
Practices urgency at all times with patients’ time, as well as doctors’ time and schedule, and manages patient flow
Complies with all company policies and procedures, including HIPAA (Health Insurance Portability and Accountability)
Serves as support to patients for patient education, counseling, and inquiries
Discusses patient's vision goals for after surgery
Discusses patient's daily living activities and hobbies
Explains eye anatomy and the cataract or refractive surgical procedure
Explains each lens or package options and the benefits and limitations of these technologies (as appropriate for patient's needs)
Provides ATIOL educational materials to patients through different modalities (i.e., Rendia, video links, printed materials, etc.), and assists with maintaining patient access to these materials throughout the practice
Provides explanation of lens or package pricing structure and payment/financing options with prospective patients
Serves as the liaison between patients and physicians
Communicates patient's vision goals and ATIOL interest
Communicates past ocular history as related to potential candidacy for ATIOL (i.e., refractive surgery, monovision, contact lens wear, astigmatism, trauma, pathology, etc.)
Coordinates with practice staff to ensure seamless patient transfers
Facilitates prompt, professional, patient-friendly communications (i.e., phone calls, emails, portal, etc.) between patient and physician or referring physician and surgeon
Assists in the practice development of ATIOL Program
Collaborates with administration for patient incentive letters, marketing for promotions, and gathering patient testimonials for practice materials and social media
Compiles and generates patient data using tracking tools and/or spreadsheets
Sends practice, product and/or treatment, and financing information via email or mail to non-closed leads
Follows up with non-closed leads via phone, email, portal or mail and records progress using tracking tools and/or spreadsheets
Performs other duties as assigned