Patient Dining Experience Manager 1

Sodexo•Newark, DE

About The Position

Patients are the heart of everything we do! Sodexo is seeking (2) experienced Patient Experience Manager 1's to lead daily operations for our food team at Christiana Hospital, located in Newark, DE . Christiana Hospital-Newark, is a 1000 licensed bed acute care Level 1 Trauma Center. Christiana Care is Delaware's largest healthcare provider and serves as a regional leader in advanced medical treatments and patient centered care, making a tangible impact on thousands of lives everyday. The ideal candidate will have experience driving patient satisfaction in a large healthcare organization. The role will include patient rounding, quality assurance activities, host/hostess development/management, and driving an exceptional dining experience for their patients. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Requirements

Demonstrate excellent communication and customer service skills
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

Responsibilities

Rounding with existing patients, families, and Nursing personnel
Collaboration with hospital clinical and administrative leadership
Collecting, organizing, and trending data
Communicating findings with both Nutrition Services and interdisciplinary teams
Networking with other hospitals to identify best practices
Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
Identifying and implementing process improvement initiatives to increase patient satisfaction
Ensuring food safety and sanitation compliance
Oversee patient tray line to ensure meal accuracy
Work closely with the Clinical Nutrition
Act as the liaison between the dietitians, nurse managers
Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience
Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance