Patient Customer Service Specialist

NCS - Globus Medical, Inc.•Columbia, MD

18d

About The Position

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. NuVasive Clinical Services, a subsidiary of Globus Medical Inc., is a leading provider of intraoperative neuromonitoring (IOM) services to surgeons and healthcare facilities, through the acquisitions of Impulse Monitoring, Biotronic NeuroNetwork, Safe Passage, and others. IOM technology gives those in the operating room real-time insight into the nervous system, which can help surgeons reduce surgical risk by providing critical information and alerts throughout the procedure. Position Summary: Provides administrative support in the billing and collections function of the medical revenue cycle process. Prepares new charges, completes insurance verification, maintains patient records, and is responsible for collecting on outstanding accounts receivable.

Requirements

Typically requires a minimum of 1-2 years of related experience
High school diploma or equivalent required
High level of quality awareness, accuracy, and attention to detail
Strong communication, organizational, and problem-solving skills
Data-oriented with basic proficiency in MS Office Applications, strong analytical skills, and the ability to create detailed reports
Sense of urgency and customer-oriented mindset with understanding of Health Insurance Portability and Accountability Act (HIPAA) compliance and Protected Health Information (PHI)
Ability to work independently, multitask and handle various priorities in a fast-paced environment
Effective verbal and written communication skills
Ability to sit for long periods of time, 6-8 hours per day in front of computer screen

Responsibilities

Understands and maintains all governmental, regulatory, and company billing and compliance regulations and policies for payers
Assists patients in the resolution of the accounts, including processing payments by phone, setting up payment plans, filing appeals, and providing information to patients regarding intraoperative monitoring (IOM) services
Addresses patient billing inquiries and concerns from patients, surgeon offices, and facility customers
Obtains and documents all necessary information by contacting the patient, physician's office, hospital, next of kin, insurance carrier, etc.
Identifies and reports to management any payer issues with regards to billing and collections
Reviews and logs correspondence regarding patient balances and collections
Processes, maintains, and rectifies accounts/records in a timely manner
Performs other duties as assigned
Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties