Patient Customer Representative (PCR) - Family Medicine

Bay Area Medical Center • Aurora, IL

268d • $18 - $27 • Onsite

About The Position

The Patient Customer Representative (PCR) for Family Medicine is responsible for executing patient scheduling duties, assisting with the check-out process, and performing various administrative tasks to support the clinic's operations. This role does not involve direct patient contact and focuses on back-end work, including documenting in the EPIC system. The position requires effective communication with patients and staff, adherence to departmental protocols, and a commitment to customer service excellence.

Requirements

• High School graduate or GED.
• 1 year experience in a customer service position.
• Clear and professional communication skills.
• Functional PC skills with the ability to learn various software programs.
• Typing speed of 25 wpm preferred with good accuracy.
• Pleasant and well-developed customer service and interpersonal skills.
• Strong team orientation.
• Understanding of the concept of service recovery.

Nice To Haves

• Healthcare experience preferred.
• Developing knowledge of medical terminology.

Responsibilities

• Execute patient scheduling duties and document within the IDX system following provider specifics and scheduling guidelines.
• Collect necessary information from patients when scheduling and/or cancelling appointments.
• Instruct patients on necessary preparations when booking appointments/testing.
• Acknowledge and assist patients with the check-out process.
• Review and provide After-Visit summaries to patients.
• Schedule follow-up appointments for patients in the IDX/Web Advance system.
• Check encounter and demographic forms for the following day and highlight required information.
• Monitor In-Basket for messages regarding Work-In appointments and telephone messages.
• Address and follow through on No-show appointments as procedure dictates.
• Retrieve and act upon radiology/lab test results and refill orders following department protocol.
• Answer the telephone promptly and utilize outlined departmental and clinic scripting.
• Perform a variety of practice management duties to maintain and enhance department processes.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED